Privacy Policy

How we collect, use, and protect your personal information

Last updated: March 28, 2026

1. Introduction

Krabi Holiday Shuttle Co.,Ltd. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Personal Information: Name, email address, phone number, and postal address
  • Booking Information: Pick-up and drop-off locations, travel dates, flight information, number of passengers
  • Payment Information: Credit card details (processed securely through third-party payment providers)
  • Communication Data: Messages you send us through forms or email

3. How We Use Your Information

We use the information we collect to:

  • Process and manage your bookings
  • Communicate with you about your reservations
  • Provide customer support
  • Send you promotional offers (with your consent)
  • Improve our services and website
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service Providers: Drivers and transport operators who fulfill your bookings
  • Payment Processors: Secure third-party payment services
  • Legal Authorities: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL encryption for data transmission
  • Secure storage of personal data
  • Access controls limiting who can access personal information
  • Regular security assessments

6. Cookies and Tracking

Our website uses cookies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage
  • Provide personalized content and recommendations

You can control cookie settings through your browser preferences.

7. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Withdraw consent at any time

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

  • Booking records: 7 years for legal and accounting purposes
  • Marketing preferences: Until you unsubscribe
  • Website analytics: 26 months

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children without parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us:

  • Phone: +66 92-181-9997
  • Email: [email protected]
  • Address: Krabi Holiday Shuttle Co.,Ltd., Krabi, Thailand