Refund Policy
Our commitment to fair and transparent refund procedures
Free Cancellation
24 hours before pick-up
Quick Processing
5-7 business days
Full Refund
To original payment method
Last updated: March 28, 2026
1. Cancellation Policy
We understand that plans can change. Our cancellation policy is designed to be fair to our customers while ensuring we can maintain quality service.
| Time of Cancellation | Refund Percentage |
|---|---|
| More than 24 hours before pick-up | 100% Full Refund |
| 12-24 hours before pick-up | 50% Refund |
| Less than 12 hours before pick-up | No Refund |
| No-show or after pick-up time | No Refund |
2. How to Cancel
To cancel your booking, please:
- Call our 24/7 hotline at +66 92-181-9997
- Email us at [email protected] with your booking reference
- Use the cancellation link in your booking confirmation email
Please have your booking reference ready when contacting us.
3. Refund Processing
Once your cancellation is approved:
- Refunds are processed within 5-7 business days
- Credit card refunds will appear on your statement within 5-10 business days
- Cash refunds are available at our office or will be collected by driver
- Bank transfer refunds require additional 2-3 business days
4. Flight Delays & Cancellations
If your flight is delayed or cancelled:
- We monitor flight status in real-time
- No additional charges for flight delays
- Your booking will be automatically adjusted to the new flight time
- If you choose to cancel due to flight cancellation, a full refund is available
5. Weather & Force Majeure
In cases of severe weather or other force majeure events:
- Full refund available if service cannot be provided
- Alternative arrangements may be offered
- Safety is our top priority - we may postpone service if conditions are unsafe
6. Service Issues
If you experience issues with our service:
- Contact us immediately during your journey
- Document the issue with photos if possible
- We will investigate and offer appropriate compensation
- Partial or full refunds may be issued based on the circumstances
7. Dispute Resolution
If you are not satisfied with our refund decision:
- Contact our customer relations team
- Provide additional documentation to support your case
- We will review your case within 48 hours
- Our decision is final subject to Thai consumer protection laws
8. Contact Us
For refund inquiries or to initiate a refund request:
- Phone: +66 92-181-9997 (24/7)
- Email: [email protected]
- Hours: Customer support available 24/7